Have a question about your new features, plan or the new network?
Check out our Frequently Asked Questions, below. Click on the question you wish answered to view the answer in a popup window:

Billing Questions

• When is my mobile bill due?
• Where can I pay my mobile bill?
• How often am I billed for my mobile service?

General Questions

• My phone was lost/stolen. What should I do?
• Do you have a customer care centre?
• What are your business hours?

GSM Questions

• What is GSM?
• What is 3G?

Mobile Internet (GPRS) Questions

• What is GPRS?
• What can I do with GPRS?
• Will GPRS cost extra?

Mobile Packages Questions

• What is the best way to choose a rate plan that best suits my needs?
• What is bFree Prepaid?
• What is bMobile Postpaid?

Picture Messaging (MMS) Questions

• What is EMS, and how is it different from SMS and MMS?
• How can I get MMS?
• What are the benefits of MMS?
• Must I have an MMS phone to send MMS messages?
• What can I do with MMS?
• How is a MMS message different from an SMS message?
• What is picture and photo messaging?
• What is MMS?

Roaming Questions

• How do I make local calls in the country I'm visiting?
• How do I use Text Messaging?
• How do I get in touch with Customer Care when I am roaming?
• How can I listen to my voicemail while roaming?
• How will I be billed for roaming calls?
• How am I charged for outgoing calls while roaming to other countries?
• How do I avoid incoming call charges?
• What are the best handsets for roaming?
• So what do I do to configure my phone when I arrive at my destination?
• What do people dial to call or text me?
• How do I make calls while roaming?

SIM Card Questions

• Can I roam internationally with my SIM card?
• What should I do if my SIM Card is lost/stolen?
• Will I be able to purchase a SIM Card as a replacement or for my laptop?
• Will I be able to store information on my SIM Card?
• Will I be able to use my SIM card in any GSM handset?
• What is the difference between a prepaid card and a SIM card?
• What is a PUK?
• What should I do if I receive an error code when I have inserted the SIM?
• What is a PIN?
• Where do I find the mobile phone number on my SIM card?
• Do I have to purchase a SIM Card in addition to the handset?
• What is a SIM card (SIM chip)?
• What will happen if the SIM is exposed to moisture?